I first went to www.carid.com to price wheels. I saw that their wheels were reasonable priced so I decided to purchased 4 wheels with rims.
They first gave me a ship date of 5 to 7 business days out. Then two days later I received an email stating that the wheels were not in stock that they won’t be shipped till 90 days later. I was sent some other options and had to pay a higher price for the rims that were available to ship. They then gave me another ship time frame of 5 to 7 business days.
Two days later I was sent another email stating that the rims would be pushed back about a week. About 2 weeks later I received my rims. After opening the package, two out of the four rims were damaged. I then immediately called the customer service department at www.carid.com.
The rep had no clue about the policy and or what to do, so he asked me what I wanted to do. I told him that I already went through the loop with getting these rims, could I just get compensated for the damaged rims. The first customer rep said he wasn’t sure if they could do that but he will pass it on. Finally someone called me stating that it wasn’t their fault and that you were told the policy when I wasn’t.
Finally after arguing for about an hour, the rep said he could only *** $50. All of the reps had nasty attitudes and never once apologized for their mistake and only offered me $50 when I paid $1800 for the rims.
Monetary Loss: $500.