For the person who says to read before submitting an order - if you order over the phone to make sure that you are getting the correct item, etc.- there is nothing to submit.
You must work for them too. They are not to be trusted period/ Whether you order on the phone or on the internet. Unfortunately, not everyone checks this site before making a purchase. If they did, this company would no longer be in business.
I wish I knew about this before I "tried" to work with them.
If you have bad service and bad policies and bad attitudes....well you reap what you sow!