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To whom it may concern.

Last week I purchased a set of four FCS struts for my car. After installation was completed, I noticed that the level of comfort and performance of these "new" struts was inferior than the old ones I just replaced. And, the noise coming from the front struts was louder than the old ones as well. After conducting a basic manual test is was easy to determine that the noise was related to these "new" struts.

Today, after waiting over 45 minutes on the phone; Twice. I had the unpleasant opportunity to discuss this matter with Mr. Jerrel Meyer. This unqualified human being, did his best to belittle the statements I was trying to make. He continually interrupted me, and put me on hold unnecessarily, and finally asked me to imitate the sound the struts were making; maybe the thought I was some kind of $#@$#*& monkey or something to that effect.

He exhausted every effort on his arsenal to discourage me from doing business with your company again. As you can see having two cars, a truck and a bike could represent some sales for you in the future.

With that say; I'd like you print a return label so I can proceed with the return, and a full refund.

Most @#$%$#@ pissed up,

Reason of review: Defective parts, pathetic service..

Monetary Loss: $323.

Preferred solution: Full refund.

CARiD Pros: Product and service.

Location: Plano, Texas

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Gary Lok

Dear Client,

Thank you very much for taking time to post this feedback. We are deeply sorry to know, that the struts were defective and were making noise.

We also sorry to know, that you were displeased with the assistance the agent had provided you with. We will be glad to look into your order and to get back to you with the possible resolution.

Please reply to this comment with the order confirmation number, so we can pull out your account in our system.

Sincerely,

Consumer Relations department at CARiD.com

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