Not resolved
1.5
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Usability
Value for money
Warranty
1 comment

3 out of 4 wheels came in damaged , was told that I could pay for more wheels & have them shipped out right away , send damaged wheels back & after a 7-10 process new wheels would be shipped out , or I could send pictures of the damage & I could possibly get compensated to keep /use the damaged wheels. never heard anything after a week of sending pics so I called & was told they didn't get the pics resent pics after more days I called back & was told that they couldn't compensate me & I would have to send the damaged wheels back.

I wasn't happy because I was over two weeks into the process & still didn't have wheels I spoke to zoe who said she would put a "hold" on my credit card , shipout the wheels immediately , & the hold would be released as soon as ups picked up the damaged wheels. now im 3 weeks in & have 2 charges on my credit card & no wheels ! ups picked up the wheels 4 days ago .

they will not let us talk to a supervisor /manager & everyone we talk to has a heavy accent & we cannot understand them . I could have have purchased the wheels locally for $20 more , I will never deal with carid again !

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Price reduction.

I liked: Easy to place order.

I didn't like: Terrible trying to resolve an issue with damaged merchandise.

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Anonymous
#1617581

Same exact *** that happened to my husband and I and we’re still waiting for the replacement wheel and tire to come. What a weak *** company.

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