Iron Mountain, Michigan
Not resolved
1 comment

4 days short of 3 MONTHS to receive them.

Been a living night mare . Over $4000 in wheels and was told I would receive in 10-15 days. Ya/NO didn't happen. Sale person Jim was great, but thats where it ended.

By far the worst customer service I have ever had to deal with in 54 years.

Over 50 emails and phone calls and even more rejected phone calls where they saw my number and just hung up on me. Unanswered emails. Been lied to over and over.

Once they finally did arrive the inner rear wheels (dually) were the wrong offset.

They tried to tell me I had to have spacer to get clearance between tires that I needed.

I refused spacers , as I didn't spend this kind of money to have to run spacers. was told there was no option. After doing some off my own research is when I discovered they sent me the wrong inner and there was an option for different offset. finally got them ordered and was told drop ship to me from New York warehouse with should have been 5 days at the most. Took 3 1/2 weeks for me to receive. Not the shippers fault either. Shipping company only had in their possession 4 days.


Product or Service Mentioned: Carid Shipping Service.

Reason of review: Poor customer service.

Preferred solution: Just please don't let the people in customer service continue in their currant position..

  • Deceptive Shipping Practices
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