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Exchange, Refund and Cancellation Policy
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Poster increased review rating.

Purchase a set of rims, delayed twice and finally received after 4 months. When I took my car and the rims to an auto shop to install them, found out the wheel lug nuts furnished did not fit.

Had to pay for a mechanic to go to a local auto parts store to buy the correct lug nuts. Cost me over $ 100 extra.

When I called the company, they placed me on hold for over 9 minutes, only to tell me that I should have called them about the lug nuts so they could send out the correct ones. When I asked if I would be reimbursed to have my tires reinstalled on my old rims, they said, "No, the installation kits we send are free".

Product or Service Mentioned: Rim.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Price reduction.

I didn't like: Poor customer service policy.

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