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HERE IS A COPY OF MY CHAT WITH THEIR REPRESENTATIVE. THE REASON WHY THEIR PRICE-MATCH GUARANTEE IS A SCAM TO MAKE YOU BUY THEIR PRODUCTS AT HIGH PRICES!

ADVERTISEMENT TAKEN FROM THEIR WEBSITE

"We're so committed to providing you the best customer experience; you will never pay more with CARiD! So, you love CARiD, but you found a product on another site for less. Don't panic. We'll match prices listed from any competitor's website or other reputable source. There's no rush either; if you find your product listed for less within one year of purchase, we'll refund the difference."

TRANSCRIPT (K&N COLD AIR INTAKE $299.98 ON CARid)

James: I saw that you guys do a low price guarantee

James: How does that work?

Jacob G - Ext 855: We guarantee that our price is the best

James: http://www.autopartssalon.com/product_info.php?products_id=12500

Jacob G - Ext 855: If you will find better price we will make price mach for you

James: this place is selling the same product for $222.98 + Free Shipping

Jacob G - Ext 855: Please give me 1 minute to check it for you!

Jacob G - Ext 855: Thank you very much for your patience!

Jacob G - Ext 855: James unfortunately we can not make the same price for you

Jacob G - Ext 855: So you can order it from that Web Site

James: You have a price match guarantee how is it possible that you cannot match that price?

Jacob G - Ext 855: This price is very low, so we can not match the price with that Web Site

How easy it was for this representative to say WE CANNOT MATCH THIS PRICE SO JUST BUY IT FROM THEM IF THEY ARE CHEAPER. WE DONT CARE ABOUT YOU. WE JUST ADVERTISE THAT WE HAVE A PRICE MATCH BUT WE REALLY DONT HONOR IT.

Had I bought this product and filed for a price-match refund I would have been denied and would have ended up paying $75 more for the same exact product.

THIS WEBSITE / COMPANY IS A SCAM AND THEY TRY TO TRICK YOU INTO BUYING PRODUCTS AT HIGH PRICES ON THEIR WEBSITE. STOP NOW BEFORE YOU FALL VICTIM!

Monetary Loss: $300.

Location: Brooklyn, New York

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Guest

Their website said free shipping for the struts I needed. when I called they said NO to the free shipping trying to tell me that if I had completed the sale it would have given me a shipping cost. Bait and switch as far as I'm concerned.

Gary Lok

Dear James,

We sincerely apologize that you were dissatisfied in your experience with us and we do appreciate your feedback. We will take your feedback under advisement to improve our customer service experience as your review is very important to us. We are looking into the matter to prevent any further issues.

Sincerely,

Consumer Relations Department

Guest
reply icon Replying to comment of Gary Lok

There is nothing to look into here! Honor the price match as stated ON YOUR WEBSITE!!

I really wish I went here for more answers before purchasing from them as well....Its a no brainer. If CarID advertises somthing and doesnt deliver to thier promise, than they are not telling the truth and are not worthy of any hard working persons money...the end....

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