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Resolved
DO NOT USE CARID. I have just spent 210$ on a LED Conversion Kit for my Ford F150 headlights only to realize that the kit does not work with my reflector style headlights. CARID will assume no responsibility and will not take the LED kit back despite their web shop...
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#1487772
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Resolved
Ordered a front and back bumper from them. The initial shipping was flawless and came quickly, but I noticed there was a crack in the bumper before the freight guy left so I refused the package. 2 weeks go by and car ID still hasn't sent the part out. So I call and...
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1.6
I liked
  • Kerrie
I didn't like
  • No supervisor to voice complaints too
  • Lies by support staff
  • Calling me a liar
#1435121
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Resolved
CARiD Order# 26742864 {4109681} Absolutely useless company, sent two parts one does not fit my car because it was not the same as shown on the photos on the website. Other item did a world tour, before finally getting to me, both placed at the same time, what a bunch...
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1.9
I didn't like
  • Shipping info not correct
  • Waisting time resolving issue
  • Own website is correct but the employees are stupid
#1341218
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Resolved
This company has been contacted by the BBB and told them issue was being resolved well I (the customer) will tell you CARID is full or crap. they are the hardest company to get warranty work out of. Stay away from this outfit. BAD NEWS They want to tie up more money of...
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Anonymous
Bighorn1970

All taken care of. Thanks

Anonymous
Anonymous

Carid and Wheelpros both took care of the problem. I would like to thank both of them. Ron Ashton with Wheelpros went above and beyond to resolve issue.

5.0
Product
#1135314
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Resolved
Bought headlights on their site in the winter (December), looked them over to make sure they physically looked ok and they did. Wanted to wait until winter was over (which is in April here in the UP of MI) to have them installed. Took them to a shop, who told me not...
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4.2
Product
#1065111
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Resolved
Company Response:Dear Shawn, Thank you for contacting CARiD! We apologize for the inconvenience. The charge for the shipping is correct. The shipping cost is not something that we can discount. The shipping company charges this cost to deliver this particular product...
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sbwarren
sbwarren

The company called me the next day to explain that there was an issue with their ordering system. They refunded shipping charges and gave me a $25 credit. very good company to...

CARiD
CARiD

Hello Shawn,Thank you very much for taking time to post this feedback and letting us know about the issue you had encountered with. We apologize for the error in the shipping ...

5.0
I didn't like
  • Shipping fraud
#1041159
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Resolved
This company is selling products that are not in their Inventory! It took me over a week to not get my product and then i had to call numerous times to get my money back and still haven't gotten my money back. Zero stars, They are still advertizing that they have the...
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1.0
I didn't like
  • Whole experience
  • Lied
  • Very poor customer service and response time
#1020280
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Resolved
Has some issues with the console not fitting (appeared to be for a full size pickup) and the ugly blue tag. I had emailed "Customer Service" regarding these issues, but when didn't hear back by the next day, I tried to remove the tag and ended up opening up the seam. ...
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CARiD
CARiD

Dear Client,Than you for posting this feedback. I am truly sorry to know, that you are having such issues with the product you had purchased with us. I do apologize for all in...

2.2
I didn't like
  • Lack of customer service
#946338
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Resolved
I purchased a Koyorad brand radiator assembly, the product page at the time of order claimed that this radiator was in stock and would ship within 24 to 48 hours. The Radiator shipped 144 hours after purchase date. The radiator I received was branded TYC and came in a...
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2.2
I liked
  • Shop on-line
  • Products
I didn't like
  • Slow shipping
  • Recieved an inferior brand
#886222
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Contact Carid Customer Service

Mailing Address:
CARiD.com
1 Corporate Drive
Cranbury, New Jersey 08512
United States
Phone:
(800) 505-3274
All Carid Contacts

Carid Products and Services Reviews

Resolved
We ordered 5 sets of 2nd and 3rd row Coverking Neosupreme seat covers for 2016 Dodge Grand Caravans on April 11, 2016 AND paid for them. Here it is May 4, 2016 and we have only received 1-2nd row & 1-3rd row cover. Every time I call, which is 4 times now, they say that...
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Anonymous
Anonymous

Same here, with a twist ...ordered a header... wouldnt ship because of state law for road use ... Shisters sure enough charged for it though month later and still the money ea...

2.6
Ellisville, Mississippi
I liked
  • Products
  • Shop on-line
  • Website
I didn't like
  • Carid
  • Stole my money
  • Blaming the manufacterer for their errors
#841334
Reply to reviews