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Onyx

185 Hudson St Harborside Plaza 5 14th Floor

Jersey City, NJ 07311

BBB Complaint ID: 1484****

Ripoff Report: #150****

On 9/25/2020 I ordered a TYC - A/C Condenser Fan Assembly Order Number: 3728**** of the amount 46.46. I received the part and found out I had the wrong part and put in for a refund.

This was the following dilemma I went through:

1st call: 10/2 - 745pm -est - Called to verify the item was received by the manufacturer. I shipped it via ups 10/1 - item was received.

2nd Call: 10/6 - 456pm -est - Inquired about the status of refund and was told it was sent RMA dept for a refund of 35.50 less 10.96 for shipping.

3rd Call: 10/8 - 1126am -est - Inquired about refund and was told it would be on my bank statement within 3 days. Did not happen. 4th Call: 10/13 - 1010am -est - Inquired about refund and was told it would be on my account the next day.

Did not happen. I told them I would be making a complaint with the BBB.

I would like a refund of $35.50 placed on my bank account immediately. The customer service may make promises but I have seen no attempt on their part to refund my money even though they have their item back unscathed.

This is fraud plain and simple. I have heard excuses from them based on covid but the complaints I have researched have been going on since 2016.

User's recommendation: Better not ask for refund.

Monetary Loss: $36.

Preferred solution: Full refund.

CARiD Pros: Great price.

CARiD Cons: Bad customer service, Refund policy fraud.

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