1) Wednesday 3/7/18 Bought part which I was told was in stock, paid extra for overnight delivery. Waited for tracking #, which was never sent, part not delivered next day.
2) Thursday 3/8/18 Contacted Carid by email to resolve issue (never heard back) and then by phone and was told it should have been shipped but they don’t have a tracking #. Was offered $25 refund on next purchase by a clueless phone representative (I had paid $49 for overnight so $25 discount on a next purchase was a ridiculous offer) so had to speak to a supervisor to get the full $49 overnight delivery cost refunded and a promise that it would now be shipped overnight to arrive Friday 3/9/18. I accepted the delivery refund and promise of overnight delivery. When no tracking # was received phoned them up again, spoke to another clueless and unhelpful representative who tried to tell me it was normal not to receive a tracking #, then spoke with another supervisor who called their parts dealer and assured me that even though there was no tracking #it had been shipped overnight and would be delivered tomorrow. I said repeatedly that did not make sense, once shipped there is always a tracking # but was given a story of how this relates to a computer communication issue between their dealer and carid and not to worry.
3) Friday 3/9/18 no tracking # received and no part delivered. Started the whole above process over with new clueless representative and polite but monumentally ineffective supervisor with the same *** and bull story that the part was shipped overnight, no worry about the tracking # being NA, etc and a promise by the supervisor to call me back within the hour to clear everything up. Supervisor never called back, tracking # never received, part never received the following day.
4) Saturday 3/10/18 Called to cancel order and receive my money back. No service on Saturday or Sunday so no one to speak with. Will call on Monday to cancel order.
Summary: In Stock item was not in stock. Overnight delivery promise not kept. Custom service completely ineffective, was repeatedly lied to. Expect to get my money back for non delivery tomorrow.