Battle Creek, Michigan
1 comment
Not resolved

I had used CarID in the past with no issues.We bought my son new tail lights for his Jeep Liberty.

These lights are actually dangerous because you can only see each light from an angle, it looks as if they are not on at all if you are behind him. If you look at it from the right side, it looks as if the left one is out and vice versa. I asked for an exchange for another type of light. They declined it saying "the lights were bright".

I sent them pictures to show how it looks and they still didn't even consider it. Then they said they would look into it and get back to me...never did. Customer service is easy when everything is OK, but it's how a company handles a problem that shows their integrity. Absolutely will not be using them in the future and would not recommend.

I posted on their FB page...screenshotted and posted when I caught them in a lie and they removed the post.

VERY deceitful.

I didn't like: Poor customer service, Customer service.

Review #872883 is a subjective opinion of a user.

Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Customer service
Diversity of Products or Services
Billing Practices
Turnaround Time
Reason of Review / Monetary Loss Poor customer service / $294
Preferred solution I originally wanted an exchange and a refund or CarID credit for remaining. Now I would really appreciate a refund so I can purchase from a reputable company.

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If they're so "dangerous", I hope you removed them and reinstalled the OEM tail lights and aren't using the aftermarket ones!?

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