Brampton, Ontario
Not resolved

Not only did I place the order almost 2 months ago, had to chase CARID as they had not advised me of such after 3 weeks to find out that the product was discontinued and ordered another type, I was then charged a total of over 500.00 on shipping charges for an 80lbs parcel, When I received it , it was heavily damaged and the installation hardware was missing and had to go out to NAPA to buy from them as I did have a list of what was needed.I also had to repaint the running boards as the were heavily scratched .

Needless to say that UPS was not happy about us complaining and wanting to ensure we signed that the parcel was damaged.Never ever again will I buy from Carid !

I didn't like: Lack of communication, Shipping time, Agents find various excuses and never follow up.

Review #837682 is a subjective opinion of a user.

Exchange, Refund and Cancellation Policy
Customer service
Price Affordability
Value for money
Product or Service Quality
Diversity of Products or Services
Turnaround Time
Billing Practices
Reason of Review / Monetary Loss Poor customer service, overpriced shipping and damaged recieved product along with missing instalation hardware. / $500
Preferred solution Let the company propose a solution

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