Carid - Lack of customer service, expensive shipping and recieved damage

83 of 329 Carid reviews

Not only did I place the order almost 2 months ago, had to chase CARID as they had not advised me of such after 3 weeks to find out that the product was discontinued and ordered another type, I was then charged a total of over 500.00 on shipping charges for an 80lbs parcel, When I received it , it was heavily damaged and the installation hardware was missing and had to go out to NAPA to buy from them as I did have a list of what was needed.I also had to repaint the running boards as the were heavily scratched .

Needless to say that UPS was not happy about us complaining and wanting to ensure we signed that the parcel was damaged.Never ever again will I buy from Carid !

This review is a subjective opinion of a user.
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Exchange, Refund and Cancellation Policy
Value for money
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Customer service
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Diversity of Products or Services
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  • What I liked
      No items
  • What I disliked
    • Lack of communication
    • Shipping time
    • Agents find various excuses and never follow up

Reason of review:
Poor customer service, overpriced shipping and damaged recieved product along with missing instalation hardware.
Preferred solution:
Let the company propose a solution
Monetary loss:
$500
Review category
Equipment
review #837682

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