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I purchased a flawed set of headlights. They have delayed the return / exchange/ refund.

Though their claim is easy return/ exchange/ refund, if your not satisfied! They have changed their minds 4 time's on what proof and what they needed me to do several times. Every time I comply they change what they want done! This has been going on for 6 WEEKS!

Now after waiting on the phone off and on for an hour the request has changed again. The distraction of the product has caused me injuries! That is still not enough, just another delay!! This is not honoring their policy!

I have copies of the e- mails, dates and times of the many phone calls with names and wait times! CarID is a ripoff and this not the olny place I'm going to post this! I'm going to every website ect. Over and over again!!!!

First I was told to repackage them that they would send a ups number. When I didn't get that, I called back they then stated they wanted them unpacked with another photo with the bulb in it, I did then no reply. Call again they say they don't know what happened, then I call again they say they want me to smash them. They bounced around hit me on my leggs ect.

Then after 2 more weeks of calling they are now not satisfied with those photos, they want more. Every phone call takes 30 to ,45 min of waiting.

What will be next after this next request is completed with another 2 weeks of uneventful calls. What's the next request going to be have me shat on them?????

Reason of review: Return, Exchange or Cancellation Policy.

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Familiar story! Join the crowd!

Go online and download a copy of the New Jersey attorney generals complaint form. Fill it out and send in.

I'm in the process right now. Also contact your credit card company.

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