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1.0

Customer service agent after calling them on the phone recommended and put together a package for a Thule roof rack for my QX80. The product he eventually ordered was the smallest roof rack at 11 cubic feet.

Not only that i needed the product in one week and he assured the product would arrive. Well its now been one week and no product and now we have to leave for New York. The customers service agent manager who looked into the matter stated that i called up and requested that product number. Wrong i asked what is the best product for my vehicle.

That is there job. He just picked what ever one.

I should have done more research but i was in a rush. Amazon would have the product here quicker and cheaper.

Reason of review: Poor customer service.

Monetary Loss: $1100.

Preferred solution: Full refund.

CARiD Cons: Horrific horrific horrific.

Location: 1 Corporate Dr, Cranbury, NJ 08512, USA

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Gary Lok

Dear scprophhi_50,

Thank you for your feedback. I regret to know, that the sales agent ordered the incorrect item for you.

I am also sorry to know, that the shipping was delayed and you did not receive the item in time.

I do understand your dissatisfaction and I do apologize for all inconvenience this matter caused to you. Please reply to this comment with your order confirmation number and I will check if I can help you to resolve the issue.

Sincerely,

Voice Of Client at CARiD.com

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reply icon Replying to comment of Gary Lok

Sorry, for the late response. I have been dealing with Hurricane issues with family.

Also i am in the Air force, and have been doing relief work for Puerto Rico...

To bring you up to speed i have gotten no help from customer service from CARID. To be frank i did not even get my military discount in which the representative did not give me nor did he make it available even though he knew i was in the military. On top of that i am stuck with this small vehicle storage luggage system...

BTW i live in the South and do not need something ship ski equipment.

I have a large SUV (QX80).

Not sure what you can do, let me know asap.

Thanks,

John Albis

Order # 2296****

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