I ordered a windshield mounting bracket for my LED lightbar from this site. The one I ordered was NOT the one delivered & I did not notice this until after installation.
So I removed the bracket AFTER taking pictures of the incorrect product. I then emailed CARiD to let them know on 8/15 (the day after I received the incorrect item). I spoke with someone on the chat & they told me it would be 2-3 DAYS before I would get an email about this issue. On 8/17 I received an email asking for the part number that I received & pictures.
So I sent them pictures & I didn't have a part number because it didn't come with a packing slip. After this I got another response saying it would be ANOTHER 24-48 business hours before I hear anything. I hadn't heard anything so on 8/23 I emailed them asking for an update. They emailed back asking for me to measure the length of the mounting kit, so I did, then replied right back.
I then sent an email telling them how unacceptable their customer service has been & that any other company would have gotten the issue resolved in a matter of minutes, not DAYS/WEEKS! They responded saying they would email me right away after hearing from the manufacturer. Then today, 8/28, THIRTEEN days after initially reaching out to them telling them I received the wrong item, they responded saying that I received the correct item & that the manufacturer would NOT be accepting my return. Absolutely RIDICULOUS & HORRIBLE customer service!
Will NEVER be buying anything from this place again & will not recommend it to anybody.
I would give them 0 stars but that isn't allowed. If you look at my pictures below, what I purchased vs what I received are 2 COMPLETELY different things.
Product or Service Mentioned: Carid Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $65.
Preferred solution: Full refund.
I didn't like: Customer service, Return policy on incorrect items delivered, Length of time to speak to someone.