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I ordered a windshield mounting bracket for my LED lightbar from this site.The one I ordered was NOT the one delivered & I did not notice this until after installation.

So I removed the bracket AFTER taking pictures of the incorrect product. I then emailed CARiD to let them know on 8/15 (the day after I received the incorrect item). I spoke with someone on the chat & they told me it would be 2-3 DAYS before I would get an email about this issue. On 8/17 I received an email asking for the part number that I received & pictures.

So I sent them pictures & I didn't have a part number because it didn't come with a packing slip. After this I got another response saying it would be ANOTHER 24-48 business hours before I hear anything. I hadn't heard anything so on 8/23 I emailed them asking for an update. They emailed back asking for me to measure the length of the mounting kit, so I did, then replied right back.

I then sent an email telling them how unacceptable their customer service has been & that any other company would have gotten the issue resolved in a matter of minutes, not DAYS/WEEKS! They responded saying they would email me right away after hearing from the manufacturer. Then today, 8/28, THIRTEEN days after initially reaching out to them telling them I received the wrong item, they responded saying that I received the correct item & that the manufacturer would NOT be accepting my return. Absolutely RIDICULOUS & HORRIBLE customer service!

Will NEVER be buying anything from this place again & will not recommend it to anybody.

I would give them 0 stars but that isn't allowed.If you look at my pictures below, what I purchased vs what I received are 2 COMPLETELY different things.

Review about: Carid Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $65.

Preferred solution: Full refund.

I didn't like: Customer service, Return policy on incorrect items delivered, Length of time to speak to someone.

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Anonymous
#1365979

The 24-48 hour thing sounds very familiar! I've gotten that so many times and nothing resolved. Can't understand why they don't do the right thing!

Anonymous
#1364276

Don't stick aftermarket junk on your vehicles.It's the first to cause problems and the last in customer satisfaction.

Whatever you do, don't drill holes etc.in your vehicle unless you want to exponentially increase the possibility of future issues of one type or another.

Just sayin '

Anonymous
to Smitty #1379192

I didn’t drill any holes in my vehicle... didn’t state that in my review at all.

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