On their site, part number 20930 - tuff country upper control arms (focus on the plural) it says 2 pieces : part number 20930-01 & 20930-02 then when you click add to cart it wants you to pick both driver side and passenger side at double the price. I contacted customer service and she litteally copy and pasted the same comment twice that they were sold separately and that each side was 2 pieces.
Customer service agent's name was Laura Choba. She didn't even have the decency to type a different response. I sent her an e-mail showing that they were sold in pairs and when I returned to the site they had changed the listing and doubled the price. When you make a mistake you should own up to it.
See photo and following chat transcript as proof of their crookedness: Chris[4:40 PM] I'm looking at product 363907320 Chris[4:41 PM] in the description it says Quantity: 2 per Pack. But when I go to add it to cart it asks me if I want driver or passenger Chris[4:41 PM] part number 20930 is supposed to include 20930-01 and 20930-02 Laura Choba[4:42 PM] I will be more than happy to check it for you! Please bear with me for 5 minutes, so I can look into this request? Chris[4:42 PM] sure thing!
Laura Choba[4:44 PM] Passenger Side Upper Uni-Ball Control Arms and Driver Side Upper Uni-Ball Control Arms will fit Ford F-150 2016 Lift: for 2"-4" Lifted Vehicles Passenger and driver sides are sold separately Passenger Side Upper Uni-Ball Control Arms comes as 2 pieces per pack Driver Side Upper Uni-Ball Control Arms comes as 2 pieces per pack Follow this link to see the items you were looking for, also use the link to complete the order. https://carid.com/cart.php?rst_cart=FD90BA3E8E2FA13C096FA3711B8C4BF9&utm_source=email&utm_medium=lead Chris[4:46 PM] what is this? Laura Choba[4:47 PM] Please check m full answer above Chris[4:47 PM] it says 2 piece per pack Chris[4:47 PM] the upper control arm is 1 piece per side.... Chris[4:47 PM] Part Number:20930-0120930-02 Chris[4:48 PM] 2 parts Laura Choba[4:49 PM] I am sorry, but this product comes 2 pieces per pack only.
Passenger side: 2 pieces per pack Driver side: 2 pieces per pack.
Chris[4:50 PM] ok then what is the 2 pieces? Chris[4:51 PM] Piece 1: https://www.carid.com/tuff-country/driver-side-upper-uni-ball-control-arms-mpn-20930-01.html Chris[4:51 PM] Piece 2 https://www.carid.com/tuff-country/passenger-side-upper-uni-ball-control-arms-mpn-20930-02.html Laura Choba[4:51 PM] Passenger Side Upper Uni-Ball Control Arms comes as 2 pieces per pack Driver Side Upper Uni-Ball Control Arms comes as 2 pieces per pack
Product or Service Mentioned: Carid Advertisement.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.