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I place an on line order for wheels through carID, on a Saturday evening. I made sure I read all the warrenty and return information.

Their site stated you could cancel the order as long as it was not in production. I made a mistake in the fittment, and tried canceling the order one hour after I placed it via email on a Saturday, in which they were closed. Called Monday morning, and although the order was not placed as of yet, was told I could not be refunded for the order. After several attempts, I was told I was stuck with these rims!

Don't buy from these people! Go so a reliable tire and wheel shop!

Product or Service Mentioned: Carid Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Jun 15, 2017.
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Hello Client,

Thank you for sharing your shopping experience with us. We are sorry to know, that the wrong wheels were ordered and we are sorry to know, that you were unable to cancel the order. We do apologize for all inconvenience this matter had caused to you.

Please get back to us with your order number, so we can look into your profile and check if this issue can be resolved.


Consumer Relations team at

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