Purchased wheel and tires based on their drop down menu / website. When the wheels and tires arrived, they were too wide, I spoke with customer service; was told no refunds or exchanges possible.
Their website states: If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery.
more details on - https://www.carid.com/help-center/product-return.html However, if you actually request an RMA / refund or exchange they will tell you that all items are 'Non-Returnable'. I had to file a dispute with my banking institution.
Review about: Carid Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $2800.
Preferred solution: Full refund.
I liked: Product selection, Ease of website.
I didn't like: Poor customer service, Return policy on junk items, Return policy.