Searched their website for air filters for my Infiniti. Cost was $20.00 for two.
On screen which said proceed to checkout it showed free shipping. After checkout total changed to $11.00 for shipping and total of $31.00. Called to cancel order and received conformation. Next thing I got an e-mail that the order had been shipped.
Called today and was told that they had forwarded the cancellation to the manufacturer and it was disapproved. This is a Scam. Very deceptive. Now they are supposedly contacting the manufacturer for shipping labels to return them and are waving the return charges.
I am sure that this process will take a couple of weeks. I am sure that they will charge cancellation fees. Do not believe anything that they tell you!!! They must have many complaints.
It takes about 20-30 minutes on hold to talk to someone and they transfer you to someone else. If they go to all this trouble to cheat me out of $11.00 what would they do for something expensive.
I would not keep their merchandise if they gave it to me!!! Beware!!!
Product or Service Mentioned: Carid Shipping Service.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $31.
Preferred solution: Full refund.
I didn't like: Deceptive business.