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Ordered a new Spicer driveshaft from Carid.When it came in, it had a weight broken off.

I know that it just was not welded on properly at the factory. There was no damage to the very sturdy cardboard tube it was shipped in. Called customer service and requested a replacement. The lady said a call tag would be issued within 24-48 hours, and as soon as it was picked up, they would ship my replacement.

The initial call was placed at 9AM on Monday. Friday afternoon I called to check on return, because no call tag was sent to me, And UPS had not been here to get package. The man I spoke to this time said it takes up to 72 Business hours, which it had been. He said all I could do is wait.

Also he said what the first lady had told me was wrong. The product would be inspected for damage by UPS, then returned to the place of shipping for further inspection, before a replacement would be sent. Now it is the next Tuesday, and no Call tag has been issued. I called to request that a refund be issued, instead of replacement.

Have no idea when any of this will happen.I WOULD NOT RECCOMEND THIS SITE TO ANYONE, FOR ANYTHING..

Review about: Carid Auto Part.

Reason of review: Poor customer service.

Monetary Loss: $480.

Preferred solution: Full refund.

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CARiD
#1335381

Dear Client,

Thank you very much for taking time to post this review.We truly appreciate your time.

Please accept our sincere apologies for the damaged driveshaft you received. We do apologize for all inconvenience it caused to you.

We kindly ask you to reply to this comment with your order number, so we can look into the details of your account.

Sincerely,

Consumer Relations analyst at CARiD.com

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