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I have made a few purchases from CarID. Not always smooth.

But this last transaction left a bad taste in my mouth. Not only did they send me the wrong part. I had to pay to ship the part back. Then when I called, I was told by some Asian woman named Debbie (unlikely) that I will not be reimbursed for the cost of shipping because they had some info that they failed to send me to ship the INCORRECT product back.

Their prices are steep. People shop with for convenience.

That's why they pay the little extra. But when you make it an inconvenience, you lose customers.

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Let the company propose a solution.

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Gary Lok

Dear Client,

Thank you for taking time to post the feedback. We sincerely apologize for any inconvenience caused.

We are sorry to know the product was incorrect and you needed to cover the return shipping. I kindly ask you to let us know the order confirmation number so that we could double check the situation and offer you better solution.

Sincerely,

Consumer Relations department at CARiD.com

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