Product: Carid Customer Care Clear all filters (0 of 76 reviews match)
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The wait times are hold are unbearably long. They are NOT interested in providing good customer service. I tried to return 6 unused spark plugs, slightly past the 30 day return window, just for store credit. After 5 phone calls for a total of an hour on hold, I just...
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Carid Customer Care
#1240704
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Thank you for choosing CARiD.com. I've been dealing with car part vendors for 30yrs. NEVER has a company asked me to 'field destroy a product' particularly not $600+ value. Ridiculous. It's a setup, bait & switch transaction. Do not use debit card, use a credit card...
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Carid Customer Care
#1238214
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It's been over a month and a half and i still haven't received my refund on missing items on multiple orders. Make sure you document everything and save all e-mails. If you plan on returning something prepare for a long wait on any kind of return. Takes them days to...
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1.0
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Carid Customer Care
#1237812
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Please note: Jhonny in sales @ extension 8052 is phenomenal!!!!! The rest of CarID should heed and follow his professionalism and business ethics. Oh by the way, I thought I would give them another chance with another new order....which I did. I received the parts and...
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1.0
Product
Carid Customer Care
I didn't like
  • Customer service
#1237437
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I have been waiting over two weeks to get the return label for a product I bought from them. They keep finding another reason (or information I need to supply) for not sending the documents for a return. Don't buy from them if you expect to get even mediocre service....
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1.6
Product
Carid Customer Care
I didn't like
  • Delays in getting a return label for a return
#1216590
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But when the company has to pay you anything in return, it can take as long as a week. This is B.S. and if I had not been deceived in the first place, I would not find myself in this dilemma. I never have these type of problems with RockAuto. CARID will never get my...
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1.6
Product
Carid Customer Care
I didn't like
  • Refund policy
#1210151
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I was first contacted by Catherine M at this rip off store, in customer service, she stops communicating with you when its time for a return.This company wouldn't stop a shipment after cancelling the order within hours. Then Catherine set a couple emails saying she...
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1.4
Product
Carid Customer Care
I didn't like
  • Experience never again will they get my business
  • Experience never again will they get my business stay away
  • Horrific horrific horrific
#1208656
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DO Not BUY FROM CARiD - horrible customer service (cs)! I Bought a pair of shock/strut assembly, cs called a day later informing me that it would take more than a month to deliver, and if I would like to cancel the order. While still taking to cs I checked their web...
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Product
Carid Customer Care
#1199349
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Do not order any non-car products from this company. The customer service people know nothing about other products, claim to call the company sending the product while you are placed on hold for 20 minutes, then come back and say they cannot guarantee the other company...
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1.0
Product
Carid Customer Care
I didn't like
  • No documentation
  • Long wait on orders
  • Lies by support staff
#1196618
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Carid - Not too great

Never got a refund for tell light bulbs that I returned
Product
Carid Customer Care
#1187311
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