Product: Carid Customer Care Clear all filters (0 of 81 reviews match)
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CARiD Order# 26742864 {4109681} Absolutely useless company, sent two parts one does not fit my car because it was not the same as shown on the photos on the website. Other item did a world tour, before finally getting to me, both placed at the same time, what a bunch...
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1.9
Product
Carid Customer Care
I didn't like
  • Ability to answer simple questions
  • Bad service
  • Shipping info not correct
#1341218
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This is the first time I have placed an order with Carid and it looks like the last time I’ll be placing an order. After I placed an order they called me and asked me to cofirm the hold amount in my card which basically makes no sense to me, its also looks like a scam....
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1.0
Product
Carid Customer Care
#1263497
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WHEN YOU HAVE FAULTY PRODUCT BEFORE YOU SEND IT BACK YOU HAVE TO PROVE IT IS FAULTY. TO SEND A REPLACEMENT IT TAKES FOR EVER FOR YOU TO GET THE REPLACEMENT. TO REPLACE THIS RIGHT SIDE MIRROR IT TOOK OVER A MONTH OF MANY PHONE CALLS TO DIFFERENT PEOPLE. SEEMS LIKE...
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2.8
Product
Carid Customer Care
#1258595
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The wait times are hold are unbearably long. They are NOT interested in providing good customer service. I tried to return 6 unused spark plugs, slightly past the 30 day return window, just for store credit. After 5 phone calls for a total of an hour on hold, I just...
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Product
Carid Customer Care
#1240704
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Thank you for choosing CARiD.com. I've been dealing with car part vendors for 30yrs. NEVER has a company asked me to 'field destroy a product' particularly not $600+ value. Ridiculous. It's a setup, bait & switch transaction. Do not use debit card, use a credit card...
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Product
Carid Customer Care
#1238214
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It's been over a month and a half and i still haven't received my refund on missing items on multiple orders. Make sure you document everything and save all e-mails. If you plan on returning something prepare for a long wait on any kind of return. Takes them days to...
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1.0
Product
Carid Customer Care
#1237812
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Please note: Jhonny in sales @ extension 8052 is phenomenal!!!!! The rest of CarID should heed and follow his professionalism and business ethics. Oh by the way, I thought I would give them another chance with another new order....which I did. I received the parts and...
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1.0
Product
Carid Customer Care
I didn't like
  • Customer service
#1237437
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I have been waiting over two weeks to get the return label for a product I bought from them. They keep finding another reason (or information I need to supply) for not sending the documents for a return. Don't buy from them if you expect to get even mediocre service....
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1.6
Product
Carid Customer Care
I didn't like
  • Delays in getting a return label for a return
#1216590
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But when the company has to pay you anything in return, it can take as long as a week. This is B.S. and if I had not been deceived in the first place, I would not find myself in this dilemma. I never have these type of problems with RockAuto. CARID will never get my...
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1.6
Product
Carid Customer Care
I didn't like
  • Refund policy
#1210151
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I was first contacted by Catherine M at this rip off store, in customer service, she stops communicating with you when its time for a return.This company wouldn't stop a shipment after cancelling the order within hours. Then Catherine set a couple emails saying she...
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1.4
Product
Carid Customer Care
I didn't like
  • Experience never again will they get my business stay away
  • Horrific horrific horrific
  • Experience never again will they get my business
#1208656
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