Product: Carid Customer Care Clear all filters (66 of 66 reviews match)
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Discover card is working with me and I could pay to send the package back, but it is the principle of the issue that I was told twice they were sending a return lable and the third time I was told to destroy the mirrow, take a picture and send it to them. Please do not do businrss with this company. The name of their company is Carid...
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Carid Customer Care
I didn't like
  • Communication was terrible
#1181692
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My husband attempted twice to order online.Each time the website said it was down and could not process the order. Later that same day, the payment is being held by our bank two times! My husband called right up the same day and tried to cancel the orders. One was...
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Anonymous
Anonymous

Carid took the money out of our account causing us to accumulate over $100 in overdraft fees. In order to get the return paperwork sent to us via email (rather than the 2-3 d...

1.6
Product
Carid Customer Care
#1172421
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Their website states: If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. more details on - https://www.carid.com/help-center/product-return.html...
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2.1
Product
Carid Customer Care
I liked
  • Ease of website
  • Product selection
I didn't like
  • Return policy
  • Return policy on junk items
  • Poor customer service
#1167787
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I ordered a car stereo and installation hardware that, though stated by CARID, would fit my 2008 Lexus RX350. I took it to a local installer to have it installed and was told, because the GPS screen swung upward, the stereo would no fit my car. I asked CARID for a...
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2.8
Product
Carid Customer Care
I didn't like
  • Unreasonable
#1165660
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Carid is horrible on returns.

Ordered a spoiler and Carid sent the wrong color. 8 days later still waiting on a RA number to return it. Customer service is the worst I have ever seen.
1.1
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Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
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Carid Customer Care
#1165252
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Item returned to CarID mid Dec, still no refund and customer service claims they can do nothing! I will never order from them again nor will I ever recommend! They were unwilling to discuss nor attempt to resolve this issue at all. It took 2 calls and several weeks...
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gwillard2
gwillard2

Same with me.

1.0
Product
Carid Customer Care
#1161326
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It might not be the products the sell, quality is on the maker not the seller as much.That being said, my FIRST and LAST, both being the same, experience with these "challenged individuals" is that they can not get out an order out correctly. I received an empty box,...
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Carid Customer Care
#1130492
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I called Carid and spoke with Jose Matiella and explained that I wanted to be sure I got a ski rack that fit my car. He assured me that he know all the elements that would work for my car. I trusted him and expressed again that I needed to be sure it would fit my car....
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Carid Customer Care
#1124143
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CARID ripped me off. SCAM COMPANY - DON"T BUY ANYTHING FROM THEM!!! They will not let me return defective parts. Very difficult to deal with after the sale. Not worth the trouble. Customer service res are the worst and not qualified-- They are a selling machine-- BUYER...
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caridclassaction
caridclassaction

Hello everyone, I would like to gather contact information for everyone who is interested in filing a class action lawsuit against Onyx/CarID.If you've found that you've been ...

1.0
Product
Carid Customer Care
#1114612
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Carid - Very very rude specially for supervisor

Yo stole my money when give wrong order i personally won't orde again garbage
1.0
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Diversity of Products or Services
Price Affordability
Product or Service Quality
Turnaround Time
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Product
Carid Customer Care
#1108686
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