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2.0

Wow! Working with CARID's customer service was a bit upsetting!

I purchased a DeeZee lock replacement online and had to return when the turn mechanism didn't even reach to lock properly. I went the easy route first: Chat. My first agent was Kathy. I got everything taken care of, but was being charged 15 dollars to return item.

This was all the shipping to and from company. I paid 30 dollars!! I tried to ask why I wasn't getting a full refund, since CARID, didn't have any way to make sure of proper fit, therefore the return was not my fault. (Universal fit item, but I sent image showing it didn't fit at all!) Kathy ended the chat for me, before I was able to say any more on the issue.

I started online chat again and got Kathy. I'll be darned, she ended chat again with me immediately!!! I tried one more time and got Noelle. Started explaining my issue and SHE ended chat.

After calming down a bit, I Called customer service. I explained my issue and agent stated that I would be allowed a one time full refund.

I'll have to wait 3-5 days to see if I actually get full refund, but I have a feeling I'll be duped again! PLEASE be aware of their return policy and their rude customer service CHAT agents.MakeM

CARiD Pros: Fast delivery.

CARiD Cons: Rude customer service.

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