CARiD
Reviews and Complaints
I should have read the reviews first....
- Unable to get a refund
Total Non-sense.
- Company does not operate in good faith
Preferred solution: Full refund
Bad bad bad
Offers services then fails to deliver
Resolved: Waste of time
Dear Lebarron, Thank you for getting back to me. The refund $75.00 can be processed without the return to keep the front bumper and work with it locally.
Extreme Dimensions techs cannot deem the part defective since the rebar needs to be removed to make the part fit correctly. As all if not most aftermarket parts including made by other manufacturers as well will sometimes require removal or modifications of the rebar. Still, if you prefer to keep rebars installed, the alternative option may be trimming behind the bumper where the vent is, to not have it touch when slid back more. This is one of the alternative modifications that can be done for proper fitment of the front bumpers.
If you prefer to send the front bumper back, I will be able to refund $101.70 - the price for the part, $190.00 is our shipping cost it is not refundable unless parts are deemed defective buy the manufacturer or if the wrong part sent. We pay this amount to the carrier to deliver the parts, you can ship the part back via any carrier you prefer. Look forward to hearing form you soon. For immediate technical assistance please call directly at 800.505.3274, ext.
82. We are here for your satisfaction before and after your purchase.
Thank you and have a great day! Sincerely, CARiD Alice Customer Service Customer Experience Center Phone: 800.505.3274 Email: support@***.com
Apparently, CARID watches a site called sitejabber and replies only to this site. Put a review on there and they will contact you! Here's mine: https://www.sitejabber.com/users/lebarrond I got a reply and they are attempting to resolve the issue after 5 reps told me "No!" Although it isn't the outcome that benefits me the most..it is a compromise.
So after a LOT of back and forth the website says the the bumpers are for "Show" so they are selling these things knowing they won't fit. The manufacturer said I have to take the reinforcement bar out to make this fit.
Bad bad business. Please don't make the same mistake I did and give carid your money.
I tried to put the bumper on and it doesn't Fit. Despite the original issue being that they took forever to re-send the part and me having to reschedule everything this is what they tell me when I asked for a return auth.:Dear LeBarron,Thank you for contacting CARiD.com!We apologize for the troubles occurred.
The purchased bumpers are listed to fit 2006-**** Mitsubishi Eclipse Base Model, GS, GT, GS Spyder, GT Spyder, SE-V6.Please confirm if you have the issue with both bumpers....I look forward to your reply.Unfortunately, we can not guarantee any outcome as the 30 days return period has expired, but we will try to help you.Thank you for your business with CARiD.com and have a great day!------------------------------------------------------------------------------------------------So they ARE looking into it, but they cannot guarantee that they can resolve because it's one day past the 30 day mark. -----------------------------------------------------------------------------------------------My reply: Thanks for the quick reply.I will get you all that information as soon as I get home today, but the original part was on order number 2809****. Please forgive me as this is a little upsetting because your shop took over a MONTH to replace and correct the original part which was cracked which I had the mechanic lined up for originally and could have told you within the 30 days that it was a fitment issue if I had the original part when I ordered it and I had to reschedule the appointment for installation.
So a little grace on being a day late on notifying you that there is an issue shouldn't be to much to ask as it seems you can take forever to correct a problem, but to not afford the same courtesy to customers seems a little egregious and yesterday was a holiday. The issue is with the back bumper and the mechanic didn't install the front bumper, but they came together.
After being told to pretty much "Deal with it" the bumpers FINALLY came on Jan 18. This time the box was in tact.
Any activity in response to this review?...NOPE nothing. They don't care that they wasted my time. They don't care that now that they wasted my time my car is unusable because the registration expired while waiting on them(yes I know it's my responsibility to take care of registration, but had they delivered the part when I ordered it or corrected it promptly I would have had this resolved in time to get the DMV to inspect the car after the accident and re-register my car)!
Do they care that I have spent countless hours dealing with this mess? NO all they know is they have a "process" and no humanity.
After waiting and basically being called a liar, I still had to wait longer for the Manufacturer to tell CarID I wasn't lying...which like I stated before IF I was asking for a refund...maybe you could get suspicious, but I wasn't I just wanted a new part AND if I took the part and THEN tried to return it maybe that would be a good argument also...but I never took the shipment after inspecting it. Anyway I called back today (1/3/2019) and had the pleasure of speaking with Kerrie...Car ID, YOU SHOULD GIVE HER A RAISE.
Even though she couldn't give me any additional discount or expedite shipping any further she LISTENED and TRIED to see if anything else was available to compensate for all the weeks of lost time. Long story short they are sending out new parts Monday after 3 weeks of waiting.
- Kerrie
- Blaming others
- Calling me a liar
- Lies by support staff
Preferred solution: Price reduction
Horrible service
I ordered 560.00 of product from carid. headlights, taillights, and a third brake light.
Carid failed to notify me that the head lights were back ordered until mid december . I only found that out because of my call to customer support! The tail lights came defective and they refuse to refund me or replace the defective items. I asked them to replace the tail light and refund me for the head lights, again they refused stating I have installed the light so they are used and cant be returned!??
WTF?? how do they expect me to find out they are inop? horrible company, if I ran my business like this I would be out of business.
I have a claim in with paypal and they still have done nothing! Shame on Carid!!!
Same thing
You never know when they will send your parts. a internet scam.
Preferred solution: Full refund
CARiD “WORST” company EVER!!
CARiD is the company. I ordered rims and tires back in the beginning of October.
It’s now the middle of January and I still don’t have a complete order delivered. I initially received all four rims and tires and three were damaged. I was told to repackaged them which cost me $46 for materials. I repackaged them and sent them back.
After several weeks I finally was told I would be recovering the replacements. Five weeks later they sent me three back with two of them being damaged. At this point I have two good rims and tires and once again I had to repack and send of two rims. Month in a half later I receive two rims and tires.
One of them having a small scratch I decided to keep that one and send the dented one back. I waited two weeks for them to pick up the last rim and waited another month for them to send back the replacement. Before sending it they email me telling the order has been fulfilled and they currently don’t owe me another rim. Furious, I called them and was on hold for over an hour when they told me they would contact me when they figure it out.
Three days later I get a notification that a tire sensor was on its way according to the shipping label. I call and to verify and they had to resend me the correct order. It’s not mid January and I receive my final rim and tire with the incorrect tire pressure sensor. It’s complete different then all the others.
Cosmetically it stands out like a sore thumb. The only one of the pair. Also the rim is damaged just like the other rims prior. CARiD claims it is the shippers fault.
I know for a fact they are scamming UPS. Ever package that sent that packages with shrink wrap cardboard and box tape. The outside was NOT damaged in anyway but yet they insist on filing a damage claim with UPS. I can’t sit back and allow CARiD to fraudulently filing damage claims agains UPS.
I have tried to speak with someone in charge at CARiD but they never let me. Something need to be done.
Tried To Rip Me Off & Admitted It!
OK, so I order some brake pads & rotors (almost $300 worth) which sated clearly "FREE SHIPPING". Next day I get an email stating the made a mistake and shipping is an additional $102!
I immediately canceled the order and purchased elsewhere. Meanwhile I get a phone call from a rep saying they made a mistake and were sorry for "deceiving" me! Nice. I ordered the exact same parts somewhere else turns out for LESS $ and I already have them, problem is I receive my bank statement and they never reversed the charges so now I contact PayPal & next day find an email from Carid showing a cancellation finally and in 3-5 days I "should" see my credit!
The only thing this company has going for it is excellent SEO so they come up first almost every time one does an internet search for an auto related product! I for one will NEVER deal with these shysters again & will be sure to tell my fellow automotive enthusiasts to stay away as well!
Preferred solution: Full refund
In agreement - with others WORST COMPANY to Deal with
- Poor customer service policy
Preferred solution: Full refund
Poor customer service
Great Products and Pricing; LOUSY delivery
Carid sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever again
Preferred solution: Full refund
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i should have learned, this go around is for a set of defective headlights, did not install..noticed defect...THE RUN AROUND !!! is what i am getting
same run around i got for tires and rims.