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1.7 Based on 186 reviews
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  • Customers like
    • Shop on-line 11
    • Website 7
    • Products 5
  • Customers don't like
    • Lack of customer service 40
    • Post-sales service 21
    • Selling things thats not in stock 20

I purchased a product that was advertised as a replacement center console (mutiple pieces included). When I received the product, I only received 6 of the 19 pieces I had paid for. I read the instructions on how to install the console kit many times, and did exactly as the instructions advised. I completed a thourough instillation exactly as the instructions advised to, and once it was installed per their own instructions, things went completely... Read more

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CARiD feels free to create adds on eBay showing parts they do not send you after you have paid for them. Then they deny that they sent a different part from the one pictured. They will attempt to have you "dry-install" the obviously incorrect part, which makes it non-returnable. They will lie to you, stating that they do not have the correct part pictured, then, knowing that, they relist the same add, with the same picture. I have the screen... Read more

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i have ordered a 1965 Lincoln Continental distributor. Carid shipped the wrong part, the part did not fit and it's too big. spoke with someone (Serge) regarding exchanging the parts and e mailed him plenty of pictures for comparison . called 2 days later said it take 48 hours to get back to you ! "it has been 48 hours" i replied, customer service said 48 hours "working hours" since they work 10 hours per day meaning it will 5 day before i get an... Read more

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Carid - Warranty- C-2290 xj8 2004 coil spring conversion kit by Arnott snapped bolts
1 of 2

Be very, very, very cautious of dealing with this company. I will not ever do business with them again. I have been trying to get them to replace a coil spring conversion kit that was defective (bolts snapped on front top mounts). I have had an unbelievable experience trying to get a reasonable solution. They also want to hold $1300 plus dollars on my credit card until they get the defect back to confirm that I sent back the defective Arnott... Read more

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Bought a set of Westin Nerf bars from Carid. They called me sometime later to tell me that the bars will be coming later than expected and gave me a discount of $35 off my order. OK. Then, when I got them, the passenger side was dented. But, I installed them because that is when I had time to do it. I called Carid back, they told me to take a picture of the damaged item. They also told me that I was not supposed to install them if they... Read more

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Carid Rhino Pac Clutch Kit And Clutch Master Cylinder Review from Houston, Texas
1 of 3

I ordered a rhino PAC clutch kit from CARiD, I was concerned about only buying made in the USA parts. On the web site is has a made in the USA logo, Dan williams csr confirmed it was made in the USA. I unpacked the part upon and it has ,made in Korea stamped on the part....called for a refund and was told they could only offer me a $20 refund Read more

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Ordered a set of tie rod bushings from carid for 2000 Chrysler 300M. Price was $20 plus $13 shipping. Shipping 3 weeks out. Found identical part for $7 from Rock Auto, $4 shipping and immediate shipping. I think carid is buying from other online retailers and marking up price, repackaging and reshippong. Read more

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Had nothing but trouble with this site on a 3200$ suspension order # 20075220. Multiple Changes to estimated ship dates which have all come and gone. No viable answers from phone calls or chat sessions. They keep telling me to wait 24-48 hours for tracking update. First they said item was in Stock and would ship from Idaho. Then they said they had to contact manufacturer to check on status of shipping. I called Full Traction suspension Co. in... Read more

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Ordered some rainweather gaurds for my 4runner. 3 weeks later, still hasnt shipped out. I got fed up and called to cancel the order. After several attempts to contact carid, i was finally able to talk to someone and all they could do is put in a request to cancle my order and refund my money.... Been 4 days and the request still hasnt gone through. When it does ill have to wait an additional 5 days for my funds to be refunded and who knows if... Read more

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This is to let Carid know that your online 'chat' representative is not knowledgeable enough to answer my simple questions. The one I 'chatted' with wasted my time, 'going-around-bush' with her responses. Instead of telling me that she'll check the product I was inquiring & get back to me through email, she suggested to click on the links she'd provided. And both of the links didn't answer my question whatsoever. I requested to 'chat' with... Read more

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