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1.6 Based on 201 reviews
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  • Customers like
    • Shop on-line 11
    • Website 7
    • Products 5
  • Customers don't like
    • Lack of customer service 41
    • Post-sales service 21
    • Selling things thats not in stock 20
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ordered a windshield when i added part it said shipping 0.00 so i bought it even though it was the most expensive one one the internet figured with no shipping charge it would save me a few dollars , after i added my credit card info i got a receipt with an extra 219 dollars for shipping the windshield was 194 dollars wth then i call them 2 min later and they tell me its gonna take 2 - 3 days to refund my money they said they had to wait to make... Read more

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got the wrong product, service people did everything they could to try and make it my fault, dint ruin you christmas by dealing with these people Read more

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Ordered part. Waited 5 days for it to ship. Contacted support to cancel order and they insisted it had shipped already and refused refund. After using google sales support to resolve the issue they finally shipped the part AND gave a refund. finally received the part and tried to ship it back but they don't want it. Finally opened the package and the part was broken. Good thing I got the part elsewhere while waiting for it to ship. Customer... Read more

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  • From mobile
  • Dec 01
  • #964678

Worst company ever do not buy anything from them waste of money

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Liers and crooks who will never refund for a defective or misrepresented product. Worse customer service ever. Dash kit didn't fit right, and is NOT wood as advertised. Cheap plastic! They have been arguing for 2 weeks and 10 emails that I can't return the defective product because I open the box. Really??!! Then they say there is "wood under the plastic" Really??!!... Read more

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Refund/warranty. Customer service sucks! I could not return a faulty headlamp cause it was installed!!! How in the *** do you it works without installing it. Trying to get the warranty to replace it good luck with run around. Just look at the right light? There tech said there no problem. Biggest POS ever not worth the $ & customer service sucks just like there products... Read more

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I have made a few purchases from CarID. Not always smooth. But this last transaction left a bad taste in my mouth. Not only did they send me the wrong part. I had to pay to ship the part back. Then when I called, I was told by some Asian woman named Debbie (unlikely) that I will not be reimbursed for the cost of shipping because they had some info that they failed to send me to ship the INCORRECT product back. Their prices are steep. People shop... Read more

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Nothing but lies and incompetent people working the phones!! Odered, oh ut will be shipprd today for you called early Three days later finally shipped !!! Arrived damaged, clearly had been placed in the box damaged asvthe box was perfect outside, they think i should of inspected the part inside the box prior to opening it! Following total *** emails (which they don't read entirely)after two weeks they oh just run away from them as quick as you... Read more

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Live in Canada. Wanted me to jump through hoops with my credit card company for a pair of headlights! Never had any issues with other American companies. After repeated calls to my work from different reps I told them numerous times to cancel my order. Guess Canadian money isnt good enough for this company! Out sourced my headlights elsewhere and have had a better expierence. Would not recommend anyone buying products from this company! If I... Read more

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ORDER # 20291042........ As a previous customer, I WAS pleased with service! Notice was pleased! I have order previous alot of trim parts trim parts, as well as Brake caliper covers, as well a complete set of slotted/drilled rotors for my Hyundai Sonata. Af a minor a minor traffic accident I decide to treat my self to CHROME PROJECTOR LED HEADLIGHTS, as well as a replacement grille. The CARID Rep was great giving me a slight discount since the... Read more

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