Really sucky customer "service". Shipper lost my package. Three weeks later am still being told they are searchig for it. Instead of sending out a new shipment they choose to make it MY problem that it was lost. Meanwhile they are sitting on the money I paid and...Read more
This company has been contacted by the BBB and told them issue was being resolved well I (the customer) will tell you CARID is full or crap. they are the hardest company to get warranty work out of. Stay away from this outfit. BAD NEWS They want to tie up more money of...Read more
I ordered floor mats for my new Dodge Ram and never even received an email with my tracking info. I email customer service and keep getting the same email, we are sorry to hear you are having trouble. My order was to ship on 11/10 and still no tracking info and...Read more
Carid - Defective product
I ordered a radio from the company had the radio installed within a week it crashed I called the company to send it back and get a refund and they refused to send me my money and they resent the product after they told me they will give me my refund and when I call back they refuse to cancel the order and told me that I have keep the radio
Carid - Signature required
Apparently you need to sign for brakes when delivered, what a joke.
Carid - Very very rude specially for supervisor
Yo stole my money when give wrong order i personally won't orde again garbage
Carid - Item not even in stock
Just ordered some headlights from car id and went to check on the stays of my order. Estimated ship date? 12-3-17!! Then i go and put my order number in and it says it wasn't found. Sure we're quick to charge my card though. Don't do business with these guys.
It might not be the products the sell, quality is on the maker not the seller as much. That being said, my FIRST and LAST, both being the same, experience with these "challenged individuals" is that they can not get out an order out correctly. I received an empty box,...Read more
My first time ordering and ABSOLUTELY the LAST, I ordered fog lights and bulbs via phone. Looking through the website was fun, but , I didn't know what fog light or bulb to purchase. Called in, the rep was polite and very knowledgeable, found me the right fog lights...Read more
Tried to purchase seat covers. Engaged online CHAT support . Greeted by a one John Pulmones who then continued to talk down to me and evade my questions while letting me know that if the product didn't fit it would be non-refundable due to the non-instillation clause...Read more
I am a returning customer of CARiD and i could not be more dissatisfied and insulted. I feel completely taken advantage of and a victim of a company whose polices are not in the best interest of their customers. CARiD sent me a front bumper for my truck that is...Read more
I didn't like
- Damaged product policy
I ordered some new tail lights for my truck. They look great, arrived quickly. I was very pleased until i noticed that they leak. I was disappointed because they were expensive tail lights but figured carid would replace with no issue. There is where it went wrong....Read more
I bought over a thousand dollars worth of products from CARID. Upon receipt of the parts I went to install the mudguards to find that they had sent me a front set that was correct, but a rear set that was for the wrong year. I also went to install the hood protector...Read more
I ordered a dashpad for my 1967 buick wildcat and it arrived and it was for the wrong vehicle when I contacted them they stated that I ordered the one for a base model and I should have ordered the one for a custom model, I informed them that the diameters of the dash...Read more
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