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Received a part I ordered for a rocker panel. The part was almost 50" long. The tag had the correct part number and size of 29" on it, but it was affixed to something not even close. I contacted customer service - couldn't explain it to the person who spoke very broken...
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1.5
#1105134
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After installing 2 sets of headlights, each set having only 1 daytime running light operational, they refuse to give me a refund. They had me field destroy the first pair in order for them to send me replacement. Since then I've purchased new lights from a local parts...
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1.4
#1103318
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WE PURCHASED HEADLIGHTS FROM THIS COMPANY. THE HEADLIGHTS WERE DEFECTIVE. CONTACTED CARID. SPOKE WITH SEVERAL DIFFERENT EMPLOYEES BEFORE THEY FINALLY DECIDED WE HAD TO RETURN THEM. THEY HAVE NEVER SENT RETURN MATERIAL. SENT SEVERAL EMAILS. WAS ADVISED RETURN LABEL WAS...
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1.0
#1103241
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Carid - Item not even in stock

Carid
#1102757
Just ordered some headlights from car id and went to check on the stays of my order. Estimated ship date? 12-3-17!! Then i go and put my order number in and it says it wasn't found. Sure we're quick to charge my card though. Don't do business with these guys.
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Carid - Worst online experience ever

Carid
#1093337
I ordered a set of Mickey Thompson rims after waiting a week I get an email that says they have to charge me an extra $130 in shipping yet shipping was supposed to be free I cancel my order call back to talk to a supervisor I get hung up on three times.
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Carid - The worst company ever

Carid
#1090914
1.0
Details
I bought a pair of head lights and the led lights are purple and they won't do anything about it and say I'm stuck with them I going to take them to court and sue
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Turnaround Time
Value for money
Website

Carid - Do not deal with this company or "Onyx"!

Carid
#1090783
1.9
Details
Long story short! I ordered a set of wheels for my car using CARiD's website. They arrived and I took them to be installed. Did not fit and now I am getting the run around on returning them. Avoid this company!
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Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Purchase a set of rims, delayed twice and finally received after 4 months. When I took my car and the rims to an auto shop to install them, found out the wheel lug nuts furnished did not fit. Had to pay for a mechanic to go to a local auto parts store to buy the...
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2.3
I didn't like
  • Poor customer service policy
#1102860
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I ordered some caliper covers from Joe, two days later I received an email it was cancelled. I called back and talked to Wil, he said Joe ordered the wrong numbers. When they came in instead of having the ones like they show advertise, they were both the same size and...
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1.0
I didn't like
  • Own website is correct but the employees are stupid
  • Treating me like i am stupid different size caliper covers
  • Being scammed
#1102227
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I received the 4" Oval nerf bars and checked that all hardware was there before installing. I then installed the drivers side. I set the hanging brackets and unwrapped the passenger bar and noticed a large dent!i contacted CarID and they told me that since I had...
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Product
#1101841
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Called about shipping time for a window rain gutter set. I needed the parts sooner than their estimated arrival date, so I told him I wouldn't be buying from CARID, but thanks for the information. The highly energetic sales representative stated that they could do...
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1.0
I didn't like
  • Salesman lied about delivery
#1101484
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I called the company about a part I had ordered. Kevin adv me he needed the ven#, he said he would cancel the order and I was to call him back when I got it. About 4 weeks we got the part and I called and talked to Ann and she said I would get a full refund. She gave...
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#1101340
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Ordered Halogen headlights for my son's Jeep. Replaced one headlight as it didn't work, then replaced the connector cord and finally got a working headlight for a short period of time. We were told to destroy both parts, send photos and new parts would be shipped. That...
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Product
I didn't like
  • Poor quality of product and customer service
#1101122
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Carid - Waited a half year for Headlights - Now waiting three weeks for refund
April 2017 I ordered some Spyder Headlights for my BMW project. Because there were two versions of this headlight (DS1/DS2) for my vehicle, I contacted them prior for a suggestion and placed the order ($750 ish) Waiting a few weeks, I realized the headlights were...
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black6alpha
black6alpha

Finally... my money has been returned. Now I can finally do what i intended to in April... order some headlights.

black6alpha
black6alpha

After multiple calls this morning, I have been told that my refund is being processed and the usual "expect 2-3 business days". Based on my own experience and of the many I ha...

3.8
I liked
  • Website
  • Easy to find products
I didn't like
  • Long wait on refund
  • Long long wait on orders
  • Waiting to only wait again
#1100604
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