CARiD - Wrong Item,Bad Fitment,Return Policy Sucks
First I Made My Purchase On Feb 26,2015 When Making my purchase I spoke to Erik Crawford Extension 8842 He Assured My My parts i was ordering which was the duraflex ispec lip kit for my 2006 lexus is250 and roof spoiler, window visors. he said everything i will receive in 7 days i got the visors in 5 days the roof spoiler in 9 days and the lip kit march 11 2015 when i got the other items i dropped my car to the body shop who is certify and been doing business for 25+ years.
the body shop open the lip kit to do a dry fitment the side skirts had a space more then a inch which needed alot of work to be done the front lip had spaces all around the back same as the front. i didn't bother even trying the other parts out. i then decided to call CariD.Com from the shop when i spoke to erik he was quick to transfer me to a return/refund department which i was on hold for 25 mins when i finally got onto someone they told me they will review my order and see what they can do.
when they came back now rebbeca cariD.com representative said i need to take out my bumper support to make it fit and do some other things i then knew she didn't know what she was talking about because i didn't order a body kit i order a lip so i said i want to return everything and want a full refund she said to ship back would cost $380 i said okay what about my full refund she said i couldn't get back my shipping that was my first lost i am going let the body modify the lip kit to fit my car and if it don't fit i will take a big loss i don't like this site and don't recommend it to no one... parts and customer service sucks .
Reason of review: Bad quality.
CARiD Cons: Lack of customer service post-sale.
Location: South Ozone Park, New York
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i ordered based on what was pictured it came NOT as pictured ,they accepted the reurn and charged nearly 25% of the purchase price in the form of not paying return shipping and a $9.95 fee.... was informed "thats our policy" which they directed me to read BUY SOMEPLACE ELSE