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A few months ago I purchased some new Cray wheels and nitto tires for my Corvette. Once I got the wheels onto the car and started driving it I noticed that one of my wheels kept losing pressure slowly while i was driving it.

I ended up taking it into a goodyear store had them try to find/ fix the leak which they couldnt find either. When I called Carid.com to let them know that there was an issue they would not just take my word or the written word of the Goodyear shop for it. After about 3 weeks of going back and forth with them on the phone and email to try and get this issue resolved, which even included me sending a video spraying the tire with soapy water, they tried to tell me that because they couldn't see a leak there was nothing they could do. This prompted me to get a little loud with them.

which led to them agreeing to take the tire and wheel back. I didn't spend close to 3700 dollars to have defective merchandise. However, here is where it gets so much worse. After about a month of them having the wheel in their possession and countless unreturned phone calls and emails, they sent me an email saying that they couldn't find the leak and we're going to send it back to me at My Expense!!!

This prompted me to get VERY LOUD with them explaining that I am NOT doing this for fun, there is a legitimate problem and it needs to be fixed. This is when the sales rep, George Daskalothanasis, got a random and mysterious email from his warehouse stating that they were going to replace the wheel for me. All in all from the time I shipped out the wheel and tire to them, until the time I got it back was close to 2 months of summer driving season gone. the whole ordeal was about 3 months total.

I have the new wheel and tire now and everything seems to be holding pressure, but I will never do business with this company ever again. They need some serious help in customer service.

Reason of review: Bad quality.

Location: Canton, Ohio

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