CARiD
CARiD Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CARiD has 1.5 star rating based on 928 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Shop on-line, Products, Website.
Cons: Poor customer service, Customer service, Poor quality bad exchange policy.Recent recommendations regarding this business are as follows: "DO NOT DO BUSINESS WITH THIS COMPANY", "Shop somewhere else", "100/00 satisfaction", "Use Carid for your vehicle repair and upgrades!", "Good".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CARiD has 1.5 star rating based on 928 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Shop on-line, Products, Website.
Cons: Poor customer service, Customer service, Poor quality bad exchange policy.Recent recommendations regarding this business are as follows: "DO NOT DO BUSINESS WITH THIS COMPANY", "Shop somewhere else", "100/00 satisfaction", "Use Carid for your vehicle repair and upgrades!", "Good".
Most users ask CARiD for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
FRAUD COMPANY RETURN PROCESS SET UP FOR FAILURE
I ORDERED A SET OF WHEELS AND THEN TRIED TO CANCEL THE ORDER IN ACCORDINANCE WITH THERE POLICY.THERE STAFF LIED AND STATED THAT THE WHEELS HAD BEEN IN THE FITMENT PROCESS, SO THEY
C ANT CANCEL THE ORDER .I PERSONALLY CALLED THE MANUFACTURER AND CONFIRMED IT HAD NOT BEEN STARTED I CALLED BACK CUSTOMER SERVICE AND THEN RECEIVED AN E.MAIL THAT THE ORDER HAD BEEN SHIPPED SO I CANNOT CANCEL I VERIFIED AGAIN THE ORDER HAD NOT BEEN SHIPPED AND EVEN TO THIS DATE 4 DAYS AFTER THE E MAIL THE MANUFACTURES AGAIN CONFIRMED THE WHEELS ARE STILL AT HIS BUSINESS TRIED TO SPEAK WITH A SUPERVISOR AND ADVISED 1 TO 3 DAYS 4 DAYS LATER STILL NO CALL BACK
User's recommendation: DO NOT DO BUSINESS WITH THIS COMPANY
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Dallas, TexasCarid is a waste of time and money!!
I placed an order 121623, (#4993****), and the first red flag should've been 2 different prices! 60.84 in the beginning, and then 79.03 after the customer service rep applied a "discount"!
But, I really needed the part and ever place else had them on back order.
I get an alert that fedex delivered the package 122423, and since it was a long weekend, I was out of town. The package was put in my mailbox, according to the photo, I get back in town tuesday, no package in the mailbox,I contact carid, they say "search around", I searched the property, no package. Contacted them again, they say "file a police report!". The police wouldn't file a report since it was left in the mailbox, instead of the porch, where fedex normally leave packages.
The police say "contact the post office!". The post office couldn't act, because it wasn't a package that was sent through the US mail!. Carid won't give me a refund or a replacement!, even though? I followed all of the steps on the carid website regarding replacements.
So I'm stuck paying for a part I never received.
The run around and buck passing. So I
plan to warn my social media groups and followers to avoid these people at all costs.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty Claim Issue
CARiD sent me an email denying my warranty claim today HOWEVER, on 11 July 2023 Regina Garvey from the CARiD's support department told me this WAS covered by warranty and they would gladly replace it. I did not buy it from the other website but I bought it from this CARiD and was informed that they were covering it under warranty.
That email shows an expressed claim that the product is under warranty from the CARiD that I purchased it from and I would expect their promise to be honored.
CARiD then jerked me around for 3 months while my truck was down due to a malfunctioning item that they stated would be replaced. Had I known from the beginning that they would not replace it, I would have made other arrangement rather than having my truck sit for 3 months waiting for a warranty replacement. CARiD does not know how to treat their customers.
This is not the first time i have had issues with CARiD and that was logged under another BBB complaint. CARiD previously stated that although the issue was a manufacturing defect, they would not cover a replacement under warranty.
CARiD needs to understand that how they treat their customers after the sale is more important than how they treat them before and during the sale.
I will NEVER deal with CARiD given how they treat their customers. I would not recommend CARiD to my WORST ENEMY!
- Everything bad they are
Preferred solution: Warranty replacement as promised by support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't do a full refund
I ordered a part from these guys in about 3 hours later I canceled it and spoke to them they said everything was fine they even sent me an email saying so. Then these *** sent the part to me anyway and charged my wife's PayPal account.
After refusing the delivery that took three times from FedEx for them to get it right it finally was returned to car ID. Yesterday they refunded the money for the part but not for the shipping that was absolutely canceled. I don't like getting ripped off I get very upset about it because I'm a completely honest person.
Don't use these guys there a rip off and when I spoke to them the person I spoke to didn't know his right from his left. Doesn't matter how good their parts are if they're going to rip people off don't use them you'll be sorry or pissed off like I am and I will put ads all over the internet saying so so people stop using these clowns.
- Rip-off
Preferred solution: Full refund
User's recommendation: Shop somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Still Waiting For Part
Company fixed the issue and I have been provided with apology. Sent Replacement
- Customer service
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerFailure to deliver and communicate.
User's recommendation: If your part doesn’t come in a time advertised call immediately for the status of your order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong part shipped
I have been buying from Carid for several years until now. I received a shipment from them that had an incorrect part.
The return process has been nothing short of a fiasco. The error was not on my part, but theirs or one of their vendors. 3-4 days for an emailed shipping label, the time to get it returned and the correct piece to be shipped. When customer service was asked about a projected delivery date or time frame; I get a snippy email back from them.
After contemplating the snarky reply, I called back after 2 days(no email yet) and requested a refund. Add another 3-5 business days for the label to be sent to me, plus another 2 weeks getting a credit. You have to send them pictures of the incorrect parts, which I did as soon as they requested. The customer care is horrible, and unfortunately this will prevent me from purchasing from them ever again.
Sad, but evidently my business wasn't appreciated.
No one was even remotely concerned or cared to help with the problem. No more for me, I will purchase elsewhere in the future.
- Quality parts
- Lousy customer service
Preferred solution: Full refund
User's recommendation: You may be fine unless they make a mistake-you pay the price for their inept customer service. Good luck..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDIshonest company.
I ordered a part and chose a part because "CARID" said it would fit. They charge me $16 to ship it 46 miles.
I get the part, and its not even for my vehicle. I ask for a return, they refuse to give me return on the shipping since it was their screwup. They told me its my fault because I should of checked with the dealer if this is the correct part for my vehicle. So basically their policy is to lie to the customer, and overchage for shipping and only give money back on the product.
What a racket. Will be contacting the BBB and the state attorney's office on this one. Of course, dispute with the CC company also is in play. They said it would fit.
it didn't.
period. no more to say.
- Have parts
- Lie about what they will fit
Preferred solution: Full refund
User's recommendation: AVOID this store, they're too many alternatives.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered part for vehicle repair
- Great company
User's recommendation: Use Carid for your vehicle repair and upgrades!!
Bought headlights and they were 100% as advertised.
A/C hoses
User's recommendation: 100/00 satisfaction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am very d’ESA pointed about my request for the cancellation order
Preferred solution: Full refund
User's recommendation: If yo resolve my cancellation
Always Good and Prompt Service!!!
User's recommendation: Good
They had what I needed.
Wrong part
Still have not received a return address form so I can return the pull down motor
- Sending wrong parts
FedEx delivery
- Can find the products and reliable companies they advertise
Preferred solution: Nothing. Satisfied with my purchases
User's recommendation: Good company to buy after market parts for your auto.
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